Handbook

Can I reveal secrets?

Yes, but ideally only harmless personal tidbits and oddly specific childhood stories.

We often work with sensitive client material. Treat it like something that belongs to someone else, because it does.

Do not leave confidential material unattended, clear your desk when external guests are visiting, and make sure your devices lock automatically when not in use.

If in doubt, keep it private and ask.

Last Update: June 10, 2026

Clarity creates space

At Make, clarity is about saying what we mean, setting direction and making things understandable – for clients, for teams and for each other. When things make sense, people can focus. And when people can focus, great work happens.

Clarity creates the mental, creative and strategic space for:

  • better work
  • stronger collaboration
  • smarter decisions
  • faster progress

It’s both operational and human.

When things are unclear, energy drains away – people hesitate, second-guess, and work around each other.
Clarity does the opposite. It aligns expectations, reduces friction and makes it easier to move forward together.